Return policy

At Vioraia, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a clear and flexible return and exchange policy. Your satisfaction is our top priority, and you can shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility

  • Items must be unused, unworn, and in original condition with all tags, labels, and packaging intact.

  • Requests must be submitted within 30 days from the date of delivery.

  • Non-returnable items: sale items, lingerie, accessories, and gift cards (unless defective or incorrect).

  • If you receive a damaged, defective, or incorrect item, we will provide free return shipping and offer either a refund or an exchange.

2. How to Return or Exchange

  1. Contact us at info@Vioraia.com within 30 days of delivery.

  2. Provide your order number, item details, and reason for return or exchange.

  3. Our customer service team will respond promptly with return instructions.

3. Refund Process

  • Refunds are processed within 1–3 business days after we receive and inspect the returned item.

  • Refunds will be issued via your original payment method.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

  • Exchanges are available upon request.

4. Free Returns for Damaged or Defective Items

  • If your order arrives damaged, defective, or incorrect, please notify us within 7 days.

  • We will cover return shipping costs and provide a full refund or replacement.

5. After-Sales Support

  • If you have any concerns, contact us at info@Vioraia.com and our team will provide personalized assistance.

  • We will keep you updated by email throughout the return or exchange process.

6. Transparent & Simple Process

  • Clear instructions are provided for all returns.

  • No hidden fees—any applicable costs will be communicated in advance.

  • Our goal is to make returns and exchanges simple, fast, and hassle-free.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance products

8. International Returns

  • Returns for international orders are accepted if they meet the eligibility criteria.

  • Our customer service team will guide you through the process.

9. Our Commitment

At Vioraia, we value every customer and operate with honesty, professionalism, and care. Our return policy is designed to ensure a seamless and worry-free shopping experience. Whether you need a return, refund, or exchange, we are here to help.

Contact Us

📧 Email: info@Vioraia.com
📞 Phone: +1 (206) 347-8592
🏬 Address: 1806 15th Ave, Seattle, WA 98122, United States